Terms of Service

1. Who We Are

BKB Techies is a digital services agency based in Leh, Ladakh, India. We provide web development, mobile app development, SEO & GEO optimization, social media management, and digital advertising services to clients in India and internationally.

Contact: bkbtechies@gmail.com

2. Scope of These Terms

These Terms of Service ("Terms") govern your use of the BKB Techies website at bkbtechies.com and your engagement with BKB Techies as a client. By contacting us, requesting a quote, or engaging our services, you agree to these Terms.

For client engagements, a separate written Project Agreement will be issued. In the event of any conflict, the Project Agreement takes precedence over these Terms for that specific engagement.

3. Our Services

3.1 Service Agreement

All services are provided based on a written Project Agreement (scope document) issued before any work commences. This document specifies:

• The deliverables to be provided
• The fixed price and payment schedule
• The estimated delivery timeline
• The revision rounds included
• Post-launch support terms

No work begins until both parties have confirmed the Project Agreement in writing (via email or WhatsApp).

3.2 Scope Changes

If you request changes that are outside the agreed scope, we will provide a written cost and timeline impact estimate before proceeding. We will never add charges to your invoice without your explicit prior approval.

4. Payment Terms

4.1 Payment Schedule

Standard payment terms are structured as project milestones:

• 50% deposit — paid before development begins, to secure your project slot
• 50% on completion — paid upon delivery of the agreed deliverables and your sign-off

For larger projects, milestone-based payment schedules may be agreed in the Project Agreement.

4.2 Late Payment

If final payment is not received within 14 days of delivery and sign-off, we reserve the right to suspend access to any hosted services we manage on your behalf until payment is received. No late fees are charged on the first reminder; if a second reminder is required, a 5% processing charge may apply.

4.3 Refund Policy

The 50% deposit is non-refundable once development has commenced, as it covers the time and resources allocated to your project. If BKB Techies fails to deliver the agreed scope, a partial or full refund of the remaining balance will be negotiated fairly in writing.

5. Intellectual Property

5.1 Your Content

You retain full ownership of all content you provide to us — including text, images, logos, brand assets, and data. We are granted a limited, non-exclusive licence to use this content solely for the purpose of completing your project.

5.2 Delivered Work

Upon receipt of full payment, full ownership of all bespoke code, design assets, and content created for your specific project transfers to you. You may use, modify, or transfer it freely.

5.3 Reusable Components & Libraries

We may use open-source libraries, frameworks, and reusable internal components in your project. These remain licensed under their respective open-source licences (MIT, Apache, etc.) and are not exclusively owned by you or by BKB Techies. We will disclose any third-party components used.

5.4 Portfolio Use

We will not publicly reference your project, business name, or screenshots as a portfolio case study without your explicit written permission. If you grant permission, you may revoke it at any time.

6. Privacy & Data

6.1 Our Data Practice

BKB Techies is a privacy-first agency. We do not install tracking scripts, analytics pixels, or cookie-based surveillance tools on your website unless you explicitly request them and understand their implications.

On our own website (bkbtechies.com), we do not collect visitor data beyond what you voluntarily submit through our contact forms. We do not sell, rent, or share your data with any third party. For full details, see our Privacy Policy.

6.2 Client Data We Handle

If your project involves handling your customers' data (e.g. an e-commerce platform or booking system), we will discuss and agree on appropriate data handling practices in writing before development begins. We build systems that respect your customers' privacy as a default architecture principle.

7. Hosting & Maintenance

If BKB Techies manages your hosting as part of a maintenance plan, the following apply:

• Maintenance plans are month-to-month unless otherwise agreed; either party may cancel with 30 days written notice
• We perform best-effort daily backups; however, you are encouraged to maintain your own independent backup copy
• Downtime caused by hosting provider infrastructure failures beyond our control is not covered by SLA guarantees unless specifically agreed in writing
• Upon cancellation, all files and database exports will be delivered to you within 7 business days

8. Limitation of Liability

BKB Techies will deliver services to the best of our ability and in good faith. However, to the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, or consequential losses arising from use of our services
• Our total liability for any claim arising from a specific project is limited to the total fees paid by you for that project
• We are not responsible for third-party service outages (e.g. hosting providers, domain registrars, payment gateways) that affect your project

These limitations do not affect any liability that cannot be excluded under applicable Indian law.

9. Warranties

BKB Techies warrants that:

• All work is original or properly licenced under open-source terms
• We have the right and authority to provide the agreed services
• Delivered websites will function as specified in the Project Agreement at the time of launch

We do not warrant that your website will achieve specific search rankings, traffic targets, or revenue outcomes. SEO and GEO are iterative processes, and outcomes depend on many factors outside our control.

10. Termination

Either party may terminate an ongoing engagement with 14 days written notice. In such cases:

• Work completed up to the termination date will be invoiced at the agreed day rate or milestone rate
• All work completed and paid for will be delivered to you
• Deposits paid for work not yet commenced are refundable in full

11. Governing Law

These Terms are governed by the laws of India. Any disputes will be first resolved through good-faith direct communication. If necessary, disputes will be subject to the jurisdiction of the courts of Leh, Ladakh, India.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be published on this page with an updated date. Existing Project Agreements are governed by the Terms in effect at the time of signing and are not retroactively affected.

13. Contact

For questions about these Terms, contact us at:

BKB Techies
Leh, Ladakh, India
Email: bkbtechies@gmail.com